Effective Date: 20 September 2024

Evolv Mobility Solutions (Pty) Ltd, along with its subsidiaries Evolv IP (Pty) Ltd and Service My Car (Pty) Ltd (“Evolv”, “Service My Car”, “SMC”, “we”, “us”, “our”), is committed to ensuring the protection of your personal information and privacy. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you access our website https://info.evolv.digital/ or use our services. By providing us with your personal information, you acknowledge that you have read, understood, and accepted the terms of this privacy policy.

1. Who We Are

We are Evolv Mobility Solutions (Pty) Ltd, a South African company, including our subsidiaries Evolv IP (Pty) Ltd and Service My Car (Pty) Ltd. Our contact details are as follows:

 - Phone: +27 10 824 7947

 - Email: admin@evolv.digital

 - Address: East Block, Centennial Place, Cape Town - 7441, Western Cape, South Africa.

2. Changes to Privacy Policy

We reserve the right to amend this privacy policy from time to time without prior consent. Any amendments will comply with the applicable data protection laws, including but not limited to the Protection of Personal Information Act, 4 of 2013 (POPIA). The updated version of the privacy policy will be posted on our website and communicated to you via email where applicable.

3. Your Responsibilities

When interacting with our services, you have the following responsibilities:

 - Read and Understand: Ensure that you have read and understood this privacy policy and other contracts between us before using our services or accessing our website.

 - Authority: Ensure you have the authority to provide us with personal information, particularly if it relates to a third party, and warrant that you have the required consent to share such data.

4. Personal Information We Collect

We collect and process the following personal information:

4.1 Information You Provide:

 - Personal Details: Name, identity number, age, nationality, physical address, postal address, telephone numbers, email address, and employment details.

 - Financial Information: Banking details, billing address, credit/debit card information, insurance details, and payment records.

 - Service-related Information: Correspondence, documents, event and meeting records, service history, technical specifications, and vehicle information.

4.2 Information We Automatically Collect:

 - Website Usage Data: Access times, pages viewed, browser information, device type, IP address, and language settings.

 - Marketing and Social Media: Interactions with our marketing campaigns, website, newsletter, and social media accounts.

4.3 Special Personal Information:

Where necessary and in compliance with POPIA, we may collect special personal information (such as biometric or medical data). We will only collect this information when absolutely necessary and in accordance with the law.

5. How We Use Your Data

We use your personal information for the following purposes:

 - To Provide Services: To register, manage, and deliver our services, including interacting with lawyers, consultants, agents, suppliers, and advisors where necessary.

 - To Communicate: To respond to inquiries, provide support, and communicate with you regarding the services.

 - Marketing: To send promotional material and communications related to our services, subject to your consent.

 - Internal Analytics: To refine and improve our service offering and analyze how users interact with our website and services.

 - Legal Compliance: To comply with legal and regulatory requirements.

6. How We Share Your Data

We do not sell your personal information, but we may share your information with the following:

 - Subsidiaries: We may share your information with Evolv IP (Pty) Ltd and Service My Car (Pty) Ltd.

 - Service Providers: We may share information with service providers who assist with hosting, payment processing, marketing, customer support, and other essential services.

 - Advisors, Agents, and Partners: Where necessary, we share your data with third-party partners, advisors, and agents involved in delivering our services.

 - Legal Disclosures: We may disclose your information when legally required to do so.

 - Marketing: We may share your data with marketing agencies for the purpose of promoting our services.

7. International Transfers

In providing our services, it may be necessary to transfer your personal information to third parties outside of South Africa. We will only do so if the receiving jurisdiction provides a level of data protection equivalent to that provided by POPIA. Where we engage a third-party operator to process your personal information, we will ensure they provide adequate protection through binding agreements.

8. Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. However, due to the nature of the internet, we cannot guarantee the absolute security of data transmitted online. We will not be held liable for any loss or damage caused by data transmission over the internet.

9. Data Retention

We will retain your personal information only for as long as necessary to provide the services, fulfill legitimate purposes, or comply with legal requirements. Once your data is no longer needed, we will securely delete or anonymize it.

10. Your Rights

Under South African data protection laws, including POPIA, you have the right to:

 - Access: Request access to the personal data we hold about you.

 - Correction: Request that we correct any inaccurate or incomplete information.

 - Deletion: Request the deletion of your data where it is no longer necessary for the purposes for which it was collected.

 - Objection: Object to the processing of your data in certain situations, including marketing.

 - Withdraw Consent: Withdraw consent to the use of your personal information at any time.

 - Unsubscribe: Opt-out of marketing communications.

To exercise these rights, please contact us via email at admin@evolv.digital.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand user behavior and improve website performance.

Types of Cookies We Use:

 - Necessary Cookies: Essential for website functionality.

 - Performance Cookies: Provide analytics and performance tracking.

 - Functional Cookies: Store preferences and enhance functionality.

 - Targeting Cookies: Used for personalized marketing and advertising.

You can manage your cookie preferences via your browser settings.

12. International Transfers

If it becomes necessary to transfer your personal information internationally, we will ensure the receiving party operates in a jurisdiction that provides adequate data protection, in line with POPIA and other relevant legal frameworks.

13. Contact Us

If you have any concerns about how we handle your personal data or if you wish to exercise any of your data protection rights, please contact us:

 - Phone: +27 10 824 7947

 - Email: admin@evolv.digital

 - Address: East Block, Centennial Place, Cape Town - 7441, Western Cape, South Africa.